Write to us
We reply within 2 business days. Requests related to Brazil's data protection law (LGPD), within 15 days, as the law requires.
Support
How can we help
Most of what people write in about can be solved in two clicks. It's all below.
Talk to us
What to include in your message
Your account email, what you expected to happen, what actually happened, and your device and browser. If an error code appeared, send it — that is how we find the log of what happened.
Fix it yourself, right now
Export all my data
In the app: Reports → Export CSV or Export PDF, on the Oásis plan. It comes out in an open format, right away, with nothing to request and nothing to wait for.
This is also how you exercise the data portability right under the LGPD.
Delete my account
In the app: Settings → Account → Delete account. We ask you to type your own email to confirm.
There is no going back. The financial records are deleted along with it, cascading through the database. Export your data first — afterwards there is no way to recover it, not even through us.
I can't sign in
Request a link at reset password. It is valid for one hour and works only once.
If you created the account and never confirmed your email, the confirmation link must be opened first — look for the message, including in spam.
My data disappeared
If you used it without an account, the data lived only in that browser — clearing site data or switching devices erases everything, and we have no copy. That is the difference an account makes.
If you have an account, your data is on the server. Sign in to the right account (check the email) and it comes back. If it still does not show up, write to support before changing anything else.
Coco stopped responding
Each plan has a monthly limit of requests: 10 on Semente and 200 on Oásis. Once the limit is reached, she comes back the following month.
Errors on our side or provider outages do not use up a query — if you saw an error, that query was not counted.